Refunds, Returns and Shipping Policy

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M183069 - Dragon Meadery

Our Shipping and Returns are handled through Vinoshipper. Their Returns and Refunds Policy is as Follows

Return/Refund Policy

Vinoshipper is committed to you having a positive experience when dealing with us and so we want to hear from you if there is a problem. However, due to the special nature of the Products sold through our Website, there are some special rules affecting returns/refunds.

In the event that you have not received the Products that you ordered:

  • Please email us at customerservice@vinoshipper.com with your order number so we may investigate the reasons.

If the Products you ordered arrive damaged:

  • If the damage is visible, do not accept the order from the shipping company.
  • Please email us at customerservice@vinoshipper.com with your order number and which products are damaged. We will work with you to get the Products replaced.

If you received Products different from those which you ordered:

  • Please email us at customerservice@vinoshipper.com with your order number and which products were incorrect. We will work with you to get the Products replaced.

You are solely responsible for selecting the shipping method. Vinoshipper assumes no liability for Products that are or may be damaged by heat or cold during shipping. If you feel that temperature extremes could impact the quality of the Products we suggest that you choose an express shipping method to help protect your purchase or delay your purchase. If the Website indicates that the Products are or may be in short supply, please call us at 866-678-8466 and we will try to help you to ensure that your order can be accepted but the Products shipped at a later date.

If you have any questions regarding the status of any return/refund request, please email CustomerService@Vinoshipper.com listing your original purchase transaction number in the title.

Disclaimer & Limitation of Liability

VINOSHIPPER MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE PRODUCTS, THE INFORMATION, OR MATERIALS OFFERED, SOLD, OR DISPLAYED ON THE WEBSITE OR YOUR USE OF THE WEBSITE GENERALLY. TO THE FULL EXTENT PERMISSIBLE UNDER APPLICABLE LAW, VINOSHIPPER EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND, WITH RESPECT TO THE PRODUCTS, THE INFORMATION, OR MATERIALS OFFERED, SOLD, OR DISPLAYED ON THE WEBSITE OR YOUR USE OF THE WEBSITE GENERALLY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO THE EXTENT SUCH JURISDICTION’S LAW IS APPLICABLE TO THIS AGREEMENT.

YOU AGREE THAT, EXCEPT AS PROVIDED HEREIN, VINOSHIPPER, ITS DIRECTORS, OFFICERS, EMPLOYEES, CONSULTANTS, AGENTS, OR OTHER REPRESENTATIVES (“SERVICE PROVIDERS”) SHALL NOT BE LIABLE FOR ANY DAMAGE, LOSS, OR EXPENSE OF ANY KIND ARISING OUT OF OR RESULTING FROM YOUR POSSESSION OR USE OF THE PRODUCTS, REGARDLESS OF WHETHER SUCH LIABILITY IS BASED IN TORT, CONTRACT, OR OTHERWISE. IN NO EVENT, SHALL VINOSHIPPER OR ANY OF ITS SERVICE PROVIDERS BE LIABLE TO YOU FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, LOSS OF GOODWILL, OR INTERRUPTION OF BUSINESS), WITH RESPECT TO THE PRODUCTS, THE INFORMATION, OR MATERIALS OFFERED, SOLD, OR DISPLAYED ON THE WEBSITE, YOUR USE OF THE WEBSITE GENERALLY, OR OTHERWISE IN CONNECTION WITH THIS AGREEMENT, REGARDLESS OF WHETHER VINOSHIPPER OR ANY OF ITS SERVICE PROVIDERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IF THE FOREGOING LIMITATION IS HELD TO BE UNENFORCEABLE, THE MAXIMUM LIABILITY OF VINOSHIPPER AND ITS SERVICE PROVIDERS TO YOU SHALL NOT EXCEED THE AMOUNT OF THE PRICE PAID BY YOU FOR THE PRODUCTS YOU HAVE ORDERED THROUGH THE WEBSITE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION’S LAW IS APPLICABLE TO THIS AGREEMENT.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. In order to protect the interests of Vinoshipper and our suppliers, all orders placed over $5,000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud department. We may require additional verifications or information before accepting any order.

Purchase Terms

Except for the return/refund policy specified below, all of your rights and remedies with respect to your order, purchase, possession, and use of the Products are governed by these terms and conditions.

Vinoshipper has the right to make adjustments at its discretion to any price or offer due to market conditions, obsolescence, errors in advertisements, product descriptions or any other circumstance. Vinoshipper endeavors to include the most accurate information possible on its website, but Vinoshipper will not be liable for any errors, typographical or photographic or otherwise, for wine information, pricing or other content, that may appear on the Website. In particular, Vinoshipper makes no guaranty that Products listed on the Website will actually be available for sale at the point at which your order is placed. If this is the case, the sale will not be processed or you will receive a full refund.

Orders & Shipping

How do I track my order?

When your order ships you will be sent a tracking number. You can also login in to your account and look in Purchases where you can click on the tracking number for the status.

How do I ship to another location?

During Checkout you will be asked to enter a Shipping Address, add the alternate address you wish to use. Remember that there must be a person who is 21 or older there to receive it. Please note, there are some States that do not allow direct shipments. We will let you know if your shipment is possible prior to completing the order.

Does someone 21 or older have to sign for my order?

Yes, it’s state law.

What if I’m not in when UPS delivers?

UPS will make three, consecutive, business day attempts to deliver your order.

  • They won’t specify the time of delivery but will specify the date(s).
  • If unsuccessful after three attempts, UPS will hold your order five days at one of their local distribution centers. It will then be your responsibility to pick it up.
  • After the five days, it will be returned to the winery. If the order is returned you are charged for the return shipping to the winery, and then the reshipping back to you.
  • An alternate delivery address or delivery date can be specified while the order is in transit. There is a $20 per package fee for the in-transit change plus any additional shipping charges.

        Alternatives to consider when selecting a delivery address.

  • Have it shipped to a business address.
  • Check out a local UPS store and ask if they will receive it for you (many charge $5-$10 per pack to receive it for you).
  • Set the order up for “Will Call” at the local UPS Service Center after it has shipped. Once it arrives, you will have five days to pick up the order at the appropriate local distribution center. There is no additional fee for this.

What happens if my order is lost or damaged?

Call or email us. We guarantee delivery of your order and so if anything goes wrong we will either refund you and provide a replacement order for you at no cost to you.

Where can wine, mead, or cider be shipped?

  • The rules and regulations for shipping wine vary by state. See the list here.
  • Please refer to the specific winery or wine page to confirm if the wine can be shipped to your destination state.
  • International shipments are not available at this time.

 

Does Vinoshipper ship outside of the United States?

When possible, but we only do this for full case orders (12 bottles). Email Customer Service with your request and we can provide you a quote. But be prepared, the shipping will be expensive!

 

Why is my order being held up because of weather?

Wine can be damaged by exposure to extreme weather, such as extreme heat or freezing temperatures. We may place a temporary hold on orders being shipped to states affected by such extreme weather conditions. To track the shipping status of your order, go to refer to the tracking number on the email confirmation you received.

It is recommended that you order your wine to be shipped via an expedited service. The less time your wine spends in transit, the less the chance of it being damaged.

 

What if I want to return wine?

Vinoshipper is committed to you having a positive experience when ordering wine from us. Due to the unique “living” nature of wine, there are some special rules affecting refunds.